Contact Us - SoPayment

🎧Customer Support24/7

Email: support@sopayment.eu

Phone: +31 20 794 5633

Live Chat: Available on dashboard

For account issues, payment problems, transaction questions, and general assistance.

⚙️Technical Support8AM-6PM CET

Email: tech@sopayment.eu

Phone: +31 10 285 9471

API Docs: docs.sopayment.eu

For API integration help, webhook issues, technical documentation, and developer support.

💼Business Inquiries9AM-5PM CET

Email: sales@sopayment.eu

Phone: +31 20 794 5632

Partnership: partners@sopayment.eu

For enterprise solutions, custom integrations, partnerships, and volume pricing.

⚖️Legal & Compliance9AM-5PM CET

Email: legal@sopayment.eu

Phone: +31 20 794 5634

Privacy: dpo@sopayment.eu

For legal questions, compliance issues, data protection inquiries, and regulatory matters.

🚨 Emergency & Security Issues

Fraud Hotline: +31 20 794 5699 (24/7 immediate response)

Security Email: security@sopayment.eu

For suspected fraud, unauthorized transactions, account compromises, or security vulnerabilities.

Our Offices

🏢 Corporate Headquarters

SoPayment B.V.

Zuiderpark 83
1082 MS Amsterdam
Netherlands

Visiting Hours: Monday-Friday, 9:00-17:00 CET

Appointment Required: visitors@sopayment.eu

Executive offices, customer relations, legal department, and business development.

🖥️ Technical Operations Center

SoPayment Technical Hub

Wilhelminakade 171
3072 AP Rotterdam
Netherlands

Operating Hours: 24/7 monitoring

Public Access: Not available (secure facility)

Server infrastructure, payment processing systems, and network operations center.

Send Us a Message

Can't find what you're looking for? Send us a message and we'll get back to you within 24 hours.

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Thank you for contacting SoPayment. We've received your message and will respond within 24 hours during business days.

For urgent matters, please call our support hotline.

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Quick Answers

What are your response times?

Customer support: immediate to 4 hours | Technical support: within 24 hours | Business inquiries: 1-2 business days

Do you offer phone support in other languages?

Yes, we provide support in English, Dutch, German, and French. Please specify your preferred language when calling.

Can I visit your offices?

Visits to our Amsterdam headquarters are by appointment only. Please contact visitors@sopayment.eu at least 48 hours in advance.

How do I report a security issue?

For security concerns or vulnerabilities, contact security@sopayment.eu or call our fraud hotline +31 20 794 5699 for immediate response.

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